TREASURE BY TRAFALGAR
What is Treasure?
Treasure is our exclusive loyalty programme designed to reward customers for their purchases and engagement. Members earn points, unlock tiered benefits, and enjoy special offers tailored just for them. Click to see our Terms and Conditions & Privacy Policy for Treasure.
Is there a fee to join the loyalty programme?
No, joining the Treasure loyalty programme is completely free for all our customers.
How do I join the loyalty programme?
You can join the Treasure loyalty programme by registering through our mobile app or at https://my.trafalgarluxurygroup.com/ Please use the mobile number linked to your purchases, as your account will be associated with this number. Simply provide the required information, and you’ll become a member instantly.
How do I earn points, and are all purchases eligible?
You earn points for every eligible purchase made in any of our stores across the UAE, Qatar, KSA, Bahrain, and Kuwait. Most transactions qualify, but some promotions may be excluded. Terms and conditions apply.
How many points do I earn per purchase?
You earn points based on your membership tier:
Kuwait:
Al Dana: 10 points for every 1 KWD spent.
Al Jawhra: 20 points for every 1 KWD spent.
Al Masa: 30 points for every 1 KWD spent.
Bahrain:
Al Dana: 10 points for every 1 BHD spent.
Al Jawhra: 20 points for every 1 BHDspent.
Al Masa: 30 points for every 1 BHD spent.
United Arab Emirates:
Al Dana: 1 point for every 1 AED spent.
Al Jawhra: 2 points for every 1 AED spent.
Al Masa: 3 points for every 1 AED spent.
Kingdom of Saudi Arabia:
Al Dana: 1 point for every 1 SAR spent.
Al Jawhra: 2 points for every 1 SAR spent.
Al Masa: 3 points for every 1 SAR spent.
Qatar:
Al Dana: 1 point for every 1 QAR spent.
Al Jawhra: 2 points for every 1 QAR spent.
Al Masa: 3 points for every 1 QAR spent.
For all online purchases, you will see the Treasure points you will earn on every product page as well as in your grand total at checkout.
How can I redeem my points?
Make sure you use your registered mobile number at checkout. When you reach the payment page you will see 'Treasure' as a method of payment. Enter your password to get your total and start redeeming points.
Can I combine both points and cash to redeem rewards?
Yes, you can use a combination of points and other available payment methods at checkout to redeem rewards.
Do points expire?
Yes, your points are valid for 12 months from the date they are earned. You will be notified before they expire so you can redeem them.
What happens to points if I return an item?
If you return an item, the corresponding points earned from that purchase will be deducted from your account.
What are the different membership tiers?
We have three membership tiers:
Al Dana: 0 - 9,999 points
Al Jawhra: 10,000 to 44,999 points
Al Masa: 45,000 points or more
What benefits do I get at each tier level?
Benefits vary by tier and may include exclusive discounts, early access to promotions, and special event invitations. Check the app for detailed information.
How do I reach the next tier?
You can reach the next tier by accumulating more points within a specified timeframe. Monitor your progress in the app or the website: https://my.trafalgarluxurygroup.com/
How do I check my points balance?
Your points balance can be checked anytime in the app or on the portal: https://my.trafalgarluxurygroup.com/
Can I transfer or share my points with other members?
No, currently points are non-transferable and cannot be shared with other members.
How can I update my Treasure account details?
You can update your account information by going to your profile settings in the app or on the website: https://my.trafalgarluxurygroup.com/
Who do I contact if I need help with my Treasure account?
For assistance, you can contact our customer support team at customercare@aignerme.com.
Can I have multiple Treasure accounts?
No, each member is allowed only one Treasure account linked to their mobile number.
Does Treasure have the right to end my membership?
Yes, Treasure reserves the right to terminate memberships that violate the Programme's terms and conditions.
Are the programme terms and conditions subject to change?
Yes, the terms and conditions may change. Members will be notified of any significant changes through email or app notifications.
How does Treasure protect my privacy?
We take your privacy seriously. Treasure employs industry-standard security measures to protect your personal information. For more details, please refer to our privacy policy.
How can I redeem my points to make purchases?
You can redeem your points to reduce the cost of your purchases, with the flexibility to redeem any amount of your choice within your balance, starting from a minimum of 1500 points. Partial redemption is also available, allowing you to use a portion of your points while paying the rest through other payment methods.
The redemption rate is the same across all three tiers: Al Dana, Al Jawhra, and Al Masa. The conversion rates are:
Bahrain: 1500 points = 1 BHD
Kuwait: 1500 points = 1 KWD
Qatar: 1500 points = 10 QAR
Saudi Arabia: 1500 points = 10 SAR
United Arab Emirates: 1500 points = 10 AED
The redeemed points will be applied to your total at checkout.