FAQ
Is returning a product free of charge?
We offer a complimentary return service. Please visit our Returns & Refunds Policy for further information.
Do I need to set up an account to place an order on Aigner ME website?
No, you do not need to create an account. You can check out as a guest. To do so, proceed to checkout and in the login step, select the option "Guest". However, you will be able to enjoy additional benefits if you register with us!
Can I return my online purchased order in store?
Yes, you can!
You may exchange your item in any Aigner Munich store or request for a refund or by contacting customer service to schedule the same.
How can I return a damaged item?
If you believe your item is defective, please contact our customer service here.
Is delivery free of charge?
We offer complimentary delivery for orders that are above a specific amount based on each country. Please refer to Shipping and Delivery page for further information.
How long will it take for me to receive my order?
Delivery time is subject to the different countries we currently operate in. Please refer to Shipping and Delivery page for further information. However, delivery timelines are estimated and we are not responsible for delayed deliveries for reasons outside our control.
What payment methods do you accept?
At Aigner Munich ME you can pay using multiple options:
- Visa, Mastercard, American Express
- Tabby (UAE, KSA, Kuwait)
- Apple Pay (UAE, KSA, Kuwait, Qatar, Bahrain)
- Tamara (KSA, UAE)
- PayLater (Qatar)
- Deema (Kuwait)
- Flooss (Bahrain)
Can I cancel my online order?
If you wish to cancel your order, please contact our customer service through any of our channels, prior to your Order being marked as “Processing" on our online order tracking system. As we try to process orders immediately, it may not always be possible to prevent it from being dispatched.
I have not received my order yet, what should I do?
We do our best in delivering your order to your doorstep as quick as possible. If you have faced a delay in receiving your order, contact our customer service here.
Is my personal information confidential?
We take data protection very seriously at Aigner Munich ME. Information you provide to us via our Website is stored on secure servers.
Your card details and passwords are not available to any of our employees. However, please do note that it is your responsibility to keep any website passwords or login codes issued to or chosen by you, confidential.
We do share information with carefully selected third parties but we take care in doing so. For full details on how we handle data, please read our Privacy Policy.
I have forgotten my password, what should I do?
Simply follow the 'Forgot your password?’ link on our "Login" page and enter your email address. You’ll then receive an email to reset your password. Please check your spam folder in case you do not see it in your inbox.
if you face any issues receiving the email, contact our customer service here.